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4 October 2026

Cancellation Email Checklist: Sending Your 48-Hour Notice to info@vilanovapark.com

If you need to cancel a stay, timing and clear communication matter. This cancellation email checklist will help you send your 48-hour notice to info@vilanovapark.com correctly, understand when the Vilanova Park Cancellation Guarantee applies, and avoid common mistakes that can delay the review of your request.

For many travellers, cancellation is stressful because they worry about missing a deadline, forgetting an important detail, or sending the wrong information. The good news is that the process is straightforward when you know the rules. Below, you will find exactly what to include, when to send it, and how the refund works.

What is the 48-hour cancellation rule?

Under the Vilanova Park Cancellation Guarantee, cancellation must be communicated in writing to info@vilanovapark.com no later than 48 hours before arrival.

There is one clear exception:

In that situation, the usual 48-hour notice rule does not apply in the same way. In all other covered cases, written notice should be sent within the stated deadline.

Direct answer

Where should you send your cancellation notice?
Send it in writing to info@vilanovapark.com.

When should you send it?
Send it at least 48 hours before your scheduled arrival, except in the case of an accident or breakdown en route.

What does the Vilanova Park Cancellation Guarantee cover?

The Vilanova Park Cancellation Guarantee gives you better cancellation conditions if you cannot carry out your stay as booked. If your situation is covered, you can cancel the reservation up to 48 hours before arrival, with the following deductions:

Covered reasons

The guarantee applies in the following situations:

What is not covered?

Knowing the exclusions is just as important as knowing the covered reasons. The cancellation guarantee does not cover:

This is why sending a proper cancellation email on time is essential. A guest who simply does not arrive without notice is not covered under the stated exclusions.

Cancellation email checklist: what to include

A good cancellation email should be clear, complete, and easy to verify. The goal is to make it simple to identify your booking and assess whether the guarantee applies.

Essential details to include

Use this checklist before you press send:

Why these details matter

A cancellation request needs to do two things:

  1. Identify the booking quickly
  2. Show the reason for cancellation clearly enough for review

The campsite may request supporting documentation, in accordance with the principle of proportionality and data protection rules. That means your email should be factual and concise, and you should be prepared to provide evidence that matches your reason for cancelling.

Supporting documents: when and why they may be requested

The campsite may ask for documents that support your claim before approving it. This step helps verify that the cancellation falls within the guarantee’s coverage.

Examples of situations where documentation may be relevant

Depending on the reason, guests may need to provide documentation relating to:

The practical takeaway is simple: send the written cancellation notice first and keep any relevant documentation ready. If additional proof is requested, respond promptly.

What happens after your cancellation is approved?

Once the effective coverage of the Vilanova Park Cancellation Guarantee has been verified and approved, the reservation amount is refunded:

There is also an additional practical option mentioned in the booking information: the pending amount to be paid back may be used for a new reservation on other dates, which can help avoid the costs related to processing the refund.

A simple cancellation email template

You do not need to write a long message. A short, direct email works best.

Example structure

Subject: Cancellation request for reservation

To: info@vilanovapark.com

Email body:

Keep your wording polite and specific. Avoid vague statements such as “I can’t travel anymore” when the reason falls under a covered category and can be explained more clearly.

Practical tips to avoid problems

If you want your cancellation email checklist to work in practice, follow these tips.

1. Send the email as soon as you know

Do not wait until the last minute. If your reason is covered, earlier notice gives more time for review and any follow-up questions.

2. State the reason clearly

Use direct language. For example, say that the cancellation is due to hospitalization, vehicle theft, or an administrative summons, where applicable.

3. Keep the email focused

A concise message is easier to process. Include the facts needed to identify the booking and evaluate the request.

4. Prepare documentation

Because supporting evidence may be requested, it helps to gather the relevant documents in advance.

5. Do not rely on a no-show

A no-show without prior notice is specifically excluded. If you need to cancel, always communicate it in writing.

Frequently asked questions

Can you cancel a reservation by phone?

The stated procedure requires cancellation to be communicated in writing to info@vilanovapark.com. The listed telephone number is +34 938 933 402, but the cancellation notice itself should be sent in writing by email.

Can you cancel less than 48 hours before arrival?

The standard rule is no later than 48 hours before arrival. The stated exception is an accident or breakdown during the journey to the campsite.

Will you receive a full refund?

If the cancellation guarantee applies and the request is approved, the refund is made for the reservation amount minus the cost of the guarantee itself and €20 in management costs.

Are date changes covered by the guarantee?

No. Date changes that do not imply a total cancellation are excluded.

Where can you ask reservation questions before booking?

Reservation questions can be sent through the contact form on the official website. You can also use info@vilanovapark.com as a direct contact email.

When planning or reviewing a booking, it helps to look at the broader stay conditions as well. Guests may also want to review practical topics such as:

These topics are useful internal linking opportunities for anyone building a complete travel planning guide around a stay at Vilanova Park.

Your step-by-step 48-hour notice checklist

For quick reference, here is the full process in order.

Before sending

  1. Check whether your reason matches a covered case under the Vilanova Park Cancellation Guarantee.
  2. Make sure you are still within the 48-hour window before arrival, unless the case involves an accident or breakdown en route.
  3. Gather your booking details.
  4. Prepare any relevant supporting documents.

In the email

  1. Send your message to info@vilanovapark.com.
  2. State that you want to cancel the reservation.
  3. Include the reservation holder’s name.
  4. Include the arrival date and stay dates.
  5. Explain the reason for cancellation clearly.
  6. Mention any attached or available supporting documentation.
  7. Add your contact details.

After sending

  1. Monitor your inbox for any request for supporting documents.
  2. Respond quickly if additional information is needed.
  3. If approved, expect the refund to be processed via the same payment method used for the reservation, minus the stated deductions.

Conclusion

A well-written cancellation email can make the difference between a smooth review process and unnecessary delays. If you need to cancel, send your 48-hour notice to info@vilanovapark.com in writing, explain the reason clearly, and be ready to provide supporting documentation if requested.

The key points are simple: act early, write clearly, and make sure your reason fits the Cancellation Guarantee terms. That approach gives you the best chance of moving through the process efficiently.

If you are preparing a booking or reviewing your stay conditions, contact info@vilanovapark.com or use the website contact form to clarify reservation questions before you travel.